Gift Card FAQ

To purchase a Gift Card online, you must be aged 18 or over.

You may purchase up to 10 digital Gift Cards in a single transaction. The maximum value per digital Card is £120.

Yes, you can enter a different delivery email address for each Gift Card you order.

Yes, you can schedule delivery for up to 90 days after the date of purchase.

As soon as your payment clears, our systems will activate your Gift Card(s) and email the recipient. Emails are typically sent within a few hours of the transaction. However, in some cases, it may take up to 24 hours for the email to be delivered.

Contact Card Support at 0121 268 3210. We will correct the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.

You will receive an email to confirm your order was processed.

No, digital Card purchases cannot be refunded after they are processed.

The payment provider may decide not to accept your payment. If this decision is made, we will contact you to inform you that your order has not been processed.

Contact Card Support at 0121 268 3210. We will confirm the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.

1. On your mobile device, open the email containing your digital Card.
2. Click the link in the email to download and open the Get My eCard application.
3. Create an account using the same email address (please use all lowercase text) where you received your digital Card. If you already have an account associated to the email address, open the Get My eCard app and log in.
4. Click the "Add to Apple Wallet" or "Add to Google Wallet" button in the Get My eCard app, depending on which type of mobile device you have.
5. Follow on the instructions on your screen to add your Card to your mobile wallet.
6. Spend your Card at participating merchants who accept contactless payment via mobile.

Pay with your iPhone

• If your iPhone has Face ID, double-click the side button. If prompted, authenticate with Face ID or enter your passcode to open Apple Wallet.
• If your iPhone has Touch ID, double-click the Home button.
• Hold the top of your iPhone near the contactless reader until Done and a checkmark appear on the display.

Pay with your Android Device

• Unlock your phone.
• Hold the back of your phone near the payment terminal.
• Wait for the blue checkmark or confirmation tone.

Cards can be redeemed for purchases at any participating merchant that accepts contactless payments. A list of participating merchants can be found at https://www.mcarthurglen.com/en/outlets/uk/designer-outlet-york

The Card recipient can view the activation date, available balance, and transaction history of the Gift Card within the Get My eCard mobile app. Additional assistance can be provided by calling 0121 268 3210.

No. The Gift Card can only be loaded with money once at the time of purchase.

The digital Cards are associated to your email address and should not be forwarded to a different recipient.

Contact Card Support at 0121 268 3210. We will confirm the email address and resend the digital Card to the recipient. For security purposes, we are only able to correct misspellings in the original email address; we are unable to send the digital Card to an entirely different email.

You may contact Card Support at 0121 268 3210 to lock your digital Card. If you prefer the card to be available on a replacement device, log in to Get My eCard on your new device and re-add your digital Card to your mobile phone wallet.

Contact Guest Services in person at the shopping centre to request a physical Card replacement.